Personal Implementation Terms & Conditions

NuageSync’s Personal Implementation is a collaborative, hands-on engagement model designed to guide Clients through the configuration and deployment of an Integration App via structured one-on-one online sessions. This model requires active participation and shared responsibilities from both NuageSync and the Client to achieve a successful outcome.

Delivery Methodology

A certified NuageSync Consultant will lead the project, working closely with the Client to configure and validate each integration flow.
The Client is responsible for providing and validating test data and for conducting User Acceptance Testing (UAT) outside of scheduled meetings. NuageSync will provide guidance and support but the Client must validate that each use case aligns with their business needs.
NuageSync recommends a phased go-live approach, enabling flows to go live as they are tested and approved. Dependent flows may go live together.
NuageSync will provide up to two (2) weeks of post go-live support before formally closing the project and transitioning the Client to Celigo’s Customer Support.
The Client is solely responsible for providing UAT data, deleting test data, and managing any data migration activities.

Project Schedule

NuageSync will initiate contact with the Client within three (3) business days of contract signature.
The Client must complete all Initiation prerequisites (e.g., access provisioning, system readiness, data preparation) before NuageSync can assign resources and schedule a Project Kickoff.
Project kickoff timing is contingent on both parties’ readiness and availability.
Delays in completing prerequisites or providing timely inputs may impact the agreed timeline and cost.

Resourcing Model

NuageSync operates under a shared resource model. Resources are not dedicated full-time to a single project but are assigned based on expertise and availability.
All resources are located in Hyderabad, India. Standard delivery hours are Monday- Friday
- 9:00 AM – 10:30 PM IST
- 1:30 PM – 3:00 AM AEST
- 8:30 PM – 10:00 AM PST
Meetings are conducted online and scheduled within these hours.
NuageSync will support up to two (2) meetings per week, not exceeding two (2) hours in total. Additional meetings or off-hours support may incur extra costs.

Roles & Responsibilities

NuageSync will:
- Provide experienced consultants to guide configuration.
- Share best practices aligned to industry standards.
- Support UAT planning and provide post go-live assistance.
The Client will:
- Provide qualified resources to participate in the project.
- Supply, validate, and manage UAT data.
- Perform timely decision-making and task completion.
- Manage all test data cleanup and data migration.

Project Assumptions

Timely Client participation is critical to project success. Lack of responsiveness may impact project timelines and fees.
The project is assumed to be completed in one phase. If the Client opts for a partial deployment, additional charges may apply to complete the remaining scope.
NuageSync is not responsible for program-level or cross-vendor project management unless explicitly included in scope. Additional charges may apply for participation in meetings relating to other projects.

Project On-Hold Policy
A project may be placed on hold if:

The Client is not ready to start within two (2) weeks of the agreed start date.
The Client or a third party is unresponsive or stalls progress for more than two (2) weeks after project commencement.
The Client has unpaid invoices with NuageSync.

When a project is put on hold:

NuageSync resources will be released and reallocated.
Additional charges may apply to re-staff the project and re-visit previously completed work.
To re-engage, the Client must bring all outstanding payments current.

General Terms

All services will be delivered remotely unless otherwise agreed.
Off-hours or weekend work is out of scope unless pre-approved in writing and may incur additional charges.
Project closure will occur after go-live and two (2) weeks of post-go-live support, irrespective of any other Client projects or dependencies.

A certified NuageSync Consultant will lead the project, working closely with the Client to configure and validate each integration flow.

The Client is responsible for providing and validating test data and for conducting User Acceptance Testing (UAT) outside of scheduled meetings. NuageSync will provide guidance and support but the Client must validate that each use case aligns with their business needs.

NuageSync recommends a phased go-live approach, enabling flows to go live as they are tested and approved. Dependent flows may go live together.

NuageSync will provide up to two (2) weeks of post go-live support before formally closing the project and transitioning the Client to Celigo’s Customer Support.

The Client is solely responsible for providing UAT data, deleting test data, and managing any data migration activities.

Project Schedule

NuageSync will initiate contact with the Client within three (3) business days of contract signature.

The Client must complete all Initiation prerequisites (e.g., access provisioning, system readiness, data preparation) before NuageSync can assign resources and schedule a Project Kickoff.

Project kickoff timing is contingent on both parties’ readiness and availability.

Delays in completing prerequisites or providing timely inputs may impact the agreed timeline and cost.

Resourcing Model

NuageSync operates under a shared resource model. Resources are not dedicated full-time to a single project but are assigned based on expertise and availability.

All resources are located in Hyderabad, India. Standard delivery hours are Monday- Friday

9:00 AM – 10:30 PM IST

1:30 PM – 3:00 AM AEST

8:30 PM – 10:00 AM PST

Meetings are conducted online and scheduled within these hours.

NuageSync will support up to two (2) meetings per week, not exceeding two (2) hours in total. Additional meetings or off-hours support may incur extra costs.

Roles & Responsibilities

NuageSync will:

Provide experienced consultants to guide configuration.

Share best practices aligned to industry standards.

Support UAT planning and provide post go-live assistance.

The Client will:

Provide qualified resources to participate in the project.

Supply, validate, and manage UAT data.

Perform timely decision-making and task completion.

Manage all test data cleanup and data migration.

Project Assumptions

Timely Client participation is critical to project success. Lack of responsiveness may impact project timelines and fees.

The project is assumed to be completed in one phase. If the Client opts for a partial deployment, additional charges may apply to complete the remaining scope.

NuageSync is not responsible for program-level or cross-vendor project management unless explicitly included in scope. Additional charges may apply for participation in meetings relating to other projects.

Project On-Hold Policy A project may be placed on hold if:

The Client is not ready to start within two (2) weeks of the agreed start date.

The Client or a third party is unresponsive or stalls progress for more than two (2) weeks after project commencement.

The Client has unpaid invoices with NuageSync.

When a project is put on hold:

NuageSync resources will be released and reallocated.

Additional charges may apply to re-staff the project and re-visit previously completed work.

To re-engage, the Client must bring all outstanding payments current.

General Terms

All services will be delivered remotely unless otherwise agreed.

Off-hours or weekend work is out of scope unless pre-approved in writing and may incur additional charges.

Project closure will occur after go-live and two (2) weeks of post-go-live support, irrespective of any other Client projects or dependencies.

Project On-Hold Policy
A project may be placed on hold if: